REGIONAL PROPERTY MANAGER - HAMPSHIRE - £50-60,000PA
Job Purpose:
The Regional Property Manager will oversee a team of 5 Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area. This leadership role involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict. The role also requires a proactive approach in public speaking, presenting, and fostering a culture of compliance across the team.
Key Responsibilities:
Team Leadership & Development:
- Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.
- Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.
- Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.
- Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.
Operational Oversight:
- Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.
- Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.
- Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.
Compliance & Risk Management:
- Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.
- Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.
- Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.
- Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.
- Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.
Conflict Management & Resolution:
- Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.
- Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.
- Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.
Strategic Planning & Growth:
- Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.
- Support business development activities, including attending client pitches and assisting in tender submissions.
- Continuously review internal processes to drive operational efficiencies and improve service delivery.
Reporting & Performance Monitoring:
- Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.
- Monitor and evaluate Block Managers' adherence to KPIs and SLAs, identifying areas for improvement.
- Ensure timely and accurate reporting of all key operational metrics to senior management.
Experience Required:
- A proven track record in managing a team of Block Managers.
- Previous experience in leading and managing teams within a property management setting.
- Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.
Qualifications Required:
- MIRPM (Member of the Institute of Residential Property Management) or working towards it.
- A valid driving licence and access to a vehicle, as travel between sites is required.
Location: Hybrid Role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.
Hours: Full-time, Monday to Friday, 8am-4pm (2 days in office)
Salary: £50-60,000pa, plus benefits package (including car allowance, pension, and bonus).
If you have the required skill set and experience and want to be a part of reputable business with career advancement and multiple benefits; apply to this role asap or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10899
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